cannot reschedule test after a failed test

[harryl]

I scheduled a test today for C_SIGBT_2409 Certification but failed the test with score of 71, passing is 75. I need to reschedule a new test, this is urgent I need to do this before end of March 2025. But the exam appointment page showing my old appointment with a green clock and does not allow me to schedule new one. It shows a green clock instead of a calendar to pick new date. Appreciate your help!

[harryl]

Also I opened case at SAP Learning Self Service(s) and got a case ID but no one replied yet.

Also see
Attempts remaining: 3/4

so I have enough exam attempt remaining.

[harryl]

this looks like resolved, is there a set time that after failed test, how long is the wait to schedule another one?

[Margit_Wagner]

Hi @harryl 
Let me check.

Kind regards
Margit

[GraceZou]

same situation here for 3 days!!!

[boyce_bai]

I encountered the same problem, I failed the test on 26-Mar-2025, I still have a clock icon when I want to reschedule an new appointment.

[sachiko_wang · Accepted solution]

This article should help: https://learning.sap.com/helpcenter/certification-support/how-to-stay-certified#i-have-failed-the-ex...