Solution Data base

[Former Member]

Dear all,

Anybody having idea on.......Solution data base(Customer Service)

What do you mean ,,,Symptom/Solution...

I gone through Help.sap...apartfrom that is thr any doc or Just explain me In General terms ,,if possible with Example......

Thanks in Advance

Regards

Luckky.

[Former Member]

Dear all,

Any body on this,..........................

I gone thr Help.sap.com....but i didn't get points...

Plzzz explain me in generatl terms...if possible wiht examples..

Thanks in advance

Regards

Luckky

[Former Member]

Hi,

The Solution Database is a repository of information which is stored as problems and solutions, and is indexed for immediate retrieval. For the applications that use the Solution Database as a knowledge base, see Integration below.

Knowledge administrators use the Solution Database to define problems and solutions using, for example, free-text descriptions in several languages and customized attributes. They can structure multiple relationships between problems and solutions, and navigate easily between them.

The Solution Database offers a basic interface for knowledge administrators (but also agents, field engineers, and other users) to search for problems and solutions.

[symtom-solution|http://help.sap.com/saphelp_sm32/helpdata/en/33/c7f5414e2fc517e10000000a155106/content.htm]

regards

sadhu kishore