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process customer return for a partial quantity

07-01-2020 8:17 AM
NAME Participant
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It seems that we are able to use fractional quantities for production orders and internal movements, however, the system will not allow use of fractional quantities for customer returns.  In other words, if we have a material with a base UOM of Tote and we want to process a customer return for .75 of a Tote, the system will not allow it.

How can this restriction be changed?

Thanks.

Ralph

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Accepted Solutions (1)

prakash_karkihallimath
Product and Topic Expert
Product and Topic Expert
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Hi Ralph,

Can I know which is the SI you are using to process the returns?

It should allow partial quantity when you are creating the returns orders through accelerated customer returns process (SI: BKP). It would be good if you can provide the steps you are following.

BR, Prakash

Answers (1)

Answers (1)

former_member132363
Active Contributor
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Here are some SAP resources you may review based on your topic "changed | of | production orders | material"

Best Practices for SAP S/4HANA Cloud

Accounting for Incoming Sales Orders - This scope item provides a report of all ... Change Manufacturing Bill of Material for Production - This scope item covers?...

https://support.sap.com/en/product/best-practices-s4hana-cloud.html

2934515 - Stage Materials for Production app considering other ...

When trying to stage an order in Stage Materials for Production app (MF60 ... for Production App entry screen this default configuration can be changed in the?...

https://apps.support.sap.com/sap/support/knowledge/public/en/2934515

2641104 - Engineering Change Order Type Single Date Validity ...

Unable to change the Valid from Date of Engineering Change Order in Production Bill of Material. Environment. SAP Business By Design. Reproducing the Issue.

https://apps.support.sap.com/sap/support/knowledge/public/en/2641104