Error Return in bapi 'BAPI_CASE_CHANGE'

[Former Member]

Hello Im getting error

Internal error: class CL_SCMG_CASE_API; method SAVE

in Bapi "BAPI_CASE_CHANGE" to update the tables ?

I have check the lock also but there is not locking in

'SE12'

What to do ?

[Former Member]

Hi Saurabh,

Some of my colleagues had the same problem yesterday. I could find out a solution for them.

We used to get this error as the case that we were trying to change had the status 'New' and the BAPI coding validation prevented it from changing the status from 'New' to 'Closed'. The valid paths of status change are maintained in the table SCMGSTATPROFS.

Hope it would give you some headstart.

Thanks, Debasish

[christian_wohlfahrt]

Hi!

Check in addition short dump (ST22) and updates (SM13) for additional hints.

If nothing provides any hint of wrong calling / external problem (because of changed DDIC...), create a OSS-request for help.

Regards,

Christian