Deleting empty solution orders

[#1]

Hi Community,

Empty Solution Order remains in lifecycle status Open. No Sold-To Party, no positions, net value 0.00. Solution Order cannot be processed or completed. Can somebody advise how to set the document to completed/cancelled or remove the inconsistent record?

thanks Frank

[dawid90 · Accepted solution]

Dear @F-Schmidt_67,

There is currently no standard function to manually complete, cancel or delete an empty Solution Order header

The lifecycle status of a Solution Order is determined by the status of its items. Therefore, if the document contains no items, there is no standard item-level action that can move the header to Completed. SAP also does not support deletion of the complete Solution Order only Solution Order items and their associations can be deleted

For an already existing empty Solution Order that can no longer be processed I would recommend raising an SAP incident under component CRM-S4-SOL-SLO and asking SAP to check whether the record can be corrected

As an optional clean-core approach for future cases a custom header field such as Obsolete or Administrative Status can be used to identify documents that should no longer be considered operational. This would only be an administrative indicator and would not change the standard lifecycle status

I would not recommend forcing the completion flag through the API as SAP does not document this as a supported recovery method for an itemless Solution Order

More details below:

SAP Help Portal – Solution Orders

SAP Help Portal – Delete Business Solution Order

SAP Help Portal – Solution Order Header

SAP Help Portal – App Extensibility: Manage Solution Orders

Best Regards,

Dawid