Workflow-No agent

[Former Member]

Hi ,

I have a workflow wherein the status in SWI2_FREQ is appearing as 'No Agent Available' and status as 'Ready'. But the "Agent" is able to see it in his inbox. Once the Agent processes the work item it shows up under his name in SWI2_FREQ as completed. Why is that the task appears as "No agent found" though clearly it has been able to resolve an agent? Is it that unless the workitem is processed it will remain in that state?

Regards,

Hari.

[Former Member]

Hi,

When a agent is determined and the workitem is send to his inbox till that state it shows 'Ready', when he process it will show 'In Process' and after execution of the workitem it will show 'Completed' .

Now sometimes we will be able to see 'No Agents Found' but if it is not giving an error then i dont think it will affect your workflow.So if it is not bothering you , you can just ignore this.

If your getting an error regarding this then the agent determination is not proper you need to check that step.

Regards,

Ranju

[Former Member]

Hi Hari,

To my knowledge in transaction SWI2_FREQ you can find the Workitems per task. Here when you look at Agents it displays the workitem executed by a particular agent since you can have several agents for a single workitem anyone can execute it. Therefore to find by whom the task or workitem is been executed you can use this transaction code and hence you cannot find the agents to whom the task is assigned with.

Hope this would have made you clear.

Thanks,

Prashanth

[Former Member]

Hi Hari,

Could you please check, whether the Dialog task that has been defined is a Standard task or not. This can be checked by

1. Go to Transaction PFTC

2. Give the task name, go in Change (F6) Mode.

3. From the Menu bar, Additional Data -> Agent Assignment -> Maintain.

4. Click on the name, then on Attributes, Click on the General Task RadioButton

Please, let me know if further details are required.

Regards,

Goutham.

[Former Member]

Hi Gautham,

Thanks.. your Post got me some insights for one of my issues..:) was looking something for these lines and came across PFTC checks..

Good Luck,

Sri

[Former Member]

Hi All,

Thanks for all the replies. This is not a sandard task. I did check the log and it shows that only one agent was determined. Still it comes in the "No agent found" group till it is processed. This is not an issue but if we start ignoring it we fear that we may miss the orginal error conditions. Is it better to use SWI2_ADM1 to see tasks without agents. I do not see the ones that i mentioned above in SWI2_ADM1

Regards,

Hari.