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What are Helpdesk Programs
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‎2006 Nov 21 11:54 AM
260
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- ABAP Development
Can anyone help me understand what is meant by Helpdesk Programs.
1 REPLY 1
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‎2006 Nov 21 12:12 PM
240
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- ABAP Development
Hi seema,
1. helpdesk program / helpdesk softwares are
programs, which
many users / employees of the company
can access (using internet explorer)
2. so that they can log in their complains .
eg. printer not printing, computer not booting etc.
related to IT or some other issues.
3. These complains are called CALLS
and assigned to respective personnels for action taking.
They solve the problem, and close the call.
regards,
amit m.
Bluesky