Tickets

[Former Member]

Hello Gurus,

In real time, what is the terminology used to prioritize the tickets / objects ?

Whose job is that ( functional or techinal lead) ?

Thanks

Suresh

[Former Member]

Ticket is nothing but a problem/difficulty faced by the end user.

They will raise that through a medium/tool ex: Remedy

The tickets we get in general will be priority based, High priority, Medium priority and Low priority.

There will be timelines for the tickets they are called SLAs = Service Level Agreements. Tickets should be solved within the timeframe.

Ex : High priority - 2hrs

Medium - 8hrs

Low - 2 days

Chk these threads.

https://forums.sdn.sap.com/click.jspa?searchID=47199&messageID=2224557

https://forums.sdn.sap.com/click.jspa?searchID=47199&messageID=2743157

https://forums.sdn.sap.com/click.jspa?searchID=47199&messageID=2738662

https://forums.sdn.sap.com/click.jspa?searchID=47199&messageID=2453148

[former_member156446]

tech lead

[Former Member]

Hi Frd

Mostly tickets will handle by the supporting team ,it may functional and developer.

Tickets - Problem which faced by user in the sap,they will send as mail to supporting team .The supporting team resolve and give him.

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Pari

[Former Member]

Ticket is nothing but a problem/difficulty faced by the end user.

They will raise that through a medium/tool ex: Remedy

The tickets we get in general will be priority based, High priority, Medium priority and Low priority.

There will be timelines for the tickets they are called SLAs = Service Level Agreements. Tickets should be solved within the timeframe.

Ex : High priority - 2hrs

Medium - 8hrs

Low - 2 days

Chk these threads.

https://forums.sdn.sap.com/click.jspa?searchID=47199&messageID=2224557

https://forums.sdn.sap.com/click.jspa?searchID=47199&messageID=2743157

https://forums.sdn.sap.com/click.jspa?searchID=47199&messageID=2738662

https://forums.sdn.sap.com/click.jspa?searchID=47199&messageID=2453148

[Former Member]

Hi mahalakshmi,

This holds good in support environment...

What about testing environment ??? What terminology we use in testing...

Anyways your answer helped me alot.

Thanks

Suresh