Steps in Support Project

[Former Member]

hi all,

i need to know all the steps [in detail] involved for abap consultant when he is in support environment. please give detailed explanation of each n every step involved in support.

for ex: how to issue tokens n how to solve n how to giv comments in our project for future references....................

thanks & regards,

suresh babu aluri.

[Former Member]

hi suresh,

its a real challenge to get into a support project.

1. get all the function specs for all the devlopments and understand the actual flow.

2. then go throgh the program & chk the code along with the comments..

With REgards,

S.Barani

[Former Member]

hi suresh,

its a real challenge to get into a support project.

1. get all the function specs for all the devlopments and understand the actual flow.

2. then go throgh the program & chk the code along with the comments..

With REgards,

S.Barani

[anversha_s]

hi,

various company uses different tools for the production support, like Lotus Notes.

1-Is a kind of procedure which is send from the onsite team,the ticket can be related to technical prob, functional prob or basis prob.

2-after getting a ticket the respective people has to solve it as per its importance level .

Rgds

Anversha

[Former Member]

answered