Smartforms to PDF convert and send mail format problem.

[Former Member]

Dear All,

I have a issue while converting smart forms to PDF and send e-mail attachment. My form is Japaneses form in attachment it is showing with ###.

When testing same form in Development i don't have any issue, and in production also it is displaying perfect but while coming to ECQ this problem occurring. i am passing control params-TDDEVICE as MAIL. i suspect this MAIL output type as issue, bcz if i change this Mail device type to printer it looks fine.

Kindly tell me where can i check this MAIL output device type, i checked in SPAD i couldn't find and i checked in SCOT also we maintained JP there.

Please help me. thanks,

[Former Member]

Dear All,

I have a issue while converting smart forms to PDF and send e-mail attachment. My form is Japaneses form in attachment it is showing with ###.

When testing same form in Development i don't have any issue, and in production also it is displaying perfect but while coming to ECQ this problem occurring. i am passing control params-TDDEVICE as MAIL. i suspect this MAIL output type as issue, bcz if i change this Mail device type to printer it looks fine.

Kindly tell me where can i check this MAIL output device type, i checked in SPAD i couldn't find and i checked in SCOT also we maintained JP there.

Please help me. thanks,

[arindam_m]

Hi,

Compare the configurations of your device MAIL in SPAD, can you please clarify on the could not find device. You might be missing it in Q then create if so.

Cheers,

Arindam

[Former Member]

Hi Arindam,

Thanks for quick reply, i could not find this device in SPAD either in Development and Quality servers.

I created Mail Device type in Q but the problem still persist.

But previously it used to work in all 3 servers, yesterday we changed the smartform a minor change we transported to Quality, then we find this issue. and i tried to download old version from production and transported to Quality but still the mail sending with #### font.

Thanks,

[SujeetMishra]

Hello Kumar,

first Compare your SPAD configurations with Production and Quality, check Access Method. is it same?

Run the Program RSPO0075 and select Access Method 'P' and execute the program.

Regards,

Sujeet

[Former Member]

Hi Sujeet,

Unfortunately that is also not working, in debug mode if i change the device type MAIL to PRINTER it is working. i am wondering y it is behaving like this, we restarted all mail services also.

Please guide me. thanks,

KKP

[SujeetMishra]

Hi,

Did you check the Access Method? Is it Same?

Regards,

Sujeet

[Former Member]

Hi Sujeet,

Thanks for your reply, can pls guide me how to check this access method, i am not sure about this.

Thanks,

KKP

[jozsef_hegyi]

Hi KKP

you can check it in sapconnect trace, you can activate the trace in tr scot.

Best regards

Jozsef

[Former Member]

Hi All,

Thank you very much for support, Problem solved by my self, i change the Device type Mail to Printer this is taking from customer master general data. now it is working fine.

Once again thanks for your kind help.

Thanks,

KKP