SMARTFORMS and Microsoft Junk Email

[Former Member]

When we create a smartform and call function module SO_NEW_DOCUMENT_ATT_SEND_API1 to send the form via email we are running into an issue where some end users recieve the email in their Junk Inbox. This does not happen with all users. It's fairly random. Except it only happens with SmartForms and not SapScript.

Has anyone seen this before? Where the outlook SmartScreen Engine for Microsoft scores the email high enough that it is considered SPAM?

[Former Member]

When we create a smartform and call function module SO_NEW_DOCUMENT_ATT_SEND_API1 to send the form via email we are running into an issue where some end users recieve the email in their Junk Inbox. This does not happen with all users. It's fairly random. Except it only happens with SmartForms and not SapScript.

Has anyone seen this before? Where the outlook SmartScreen Engine for Microsoft scores the email high enough that it is considered SPAM?

[Former Member]

Hi,

Please check the Acrobat version. Your smartform will be converting in to OTF format and displayed in Acrobat.

Check the versions of Acrobat.

Message was edited by: Lanka Murthy

[Former Member]

The company is on Version 7.0.3

Have you seen this problem before?

[RichHeilman]

I gotta believe that the problem is on the receivers email server and not in your ABAP code or SAP system.

Regards,

Rich Heilman

[Former Member]

I'm pretty sure it is outside SAP, but it only occurs with SAP SMARTFORMS. The emails are internal to the company. It just seems to be generating a higher SPAM score because it's a smartform.

I applied a microsoft patch but it doesn't fix all users. Just wondering if someone else has had this same problem.

[Former Member]

Hi Anthony,

IS your smartform contains multiple forms init.Are you converting your Smartform toOTF format before attaching to your e-mail. If so your OTF conversion has some error.

Please check that. this is the error we have also faced earlier.

[Former Member]

The previous code was compressing the list and that went to junk mail. I just created a test program and changed it to use CALL FUNCTION 'CONVERT_OTF' instead.

Unfortunately the results are the same. The email with attachment still arrived in my Junk inbox.