Search help - CRAM

[former_member331559]

Dear Esteemed members,

I am facing a problem when a user click on search(F4) help, the query is running more then 30 minutes and fetching all the data, but when any other user uses that it is working as expected (opening other popup for filtering other values)

SE11

I don't know why it is not working for that user, It would be very helpful if some one provide me the solution for this

Thanks

[former_member331559]

Dear Esteemed members,

I am facing a problem when a user click on search(F4) help, the query is running more then 30 minutes and fetching all the data, but when any other user uses that it is working as expected (opening other popup for filtering other values)

SE11

I don't know why it is not working for that user, It would be very helpful if some one provide me the solution for this

Thanks

[Sandra_Rossi]

There are user preferences to limit the number of hits. Maybe it's the issue. Another possibility (or additional factor) is that the user has a slow network, so maybe the user has to indicate a Slow Connection in the parameters of the system in the SAP Logon.

[former_member331559]

User is able to see lot of data but he should get popup first

[Sandra_Rossi]

I see it's the "Work center" search help. I guess the user doesn't have the issue with other search helps, right? If so, it discredits the case of slow network.

So, the question is about why the user doesn't have the popup.

Probably SAP is using the last search help requested by the user xxxx and now the user xxxx is a little bit stuck with this unwanted choice. The user xxxx may still switch to another search help but it takes time, which will become the default one. You may help him change it by updating "manually" the table DDSHDEFSH. Maybe you can use the program RUTF4TOOLS (more information in note 633984 - Input help: Personal values, personalization, default search help).

NB: concerning "Choose Logistics work center", any other user would have the same issue with displaying it, so maybe you may have a look at performance.

[former_member331559]

Thank you,

I am able to see default search helps assigned to user , and you are right , for this xxxx user there is a search help which takes lot of time.

RUTF4TOOLS is just displaying I am not seeing option to edit or change, any way I will find something for that and, thank you very much.