Regarding function module "RH_TASK_AGENTS_INDEX_REFRESH"

[Former Member]

Hi Friends:

I'm using the function module Regarding function module "RH_TASK_AGENTS_INDEX_REFRESH" to refresh the agent task index by giving the values of object type & object ID. Can anyone tell me that in which table the details of the refreshing of the agent task index gets stored once this function module is executed. I want to see the details that when was it last refreshed.

Suitable points will be rewarded.

Please help me on haste basis.

Regards:

Gaurav

[Former Member]

Hi,

This FM just refresh the SAP Buffer . Buffer won't get stored in any table. Agents assignment will get stored in one table but SAP will use the value from the Buffer eventhough we change the actual agent assignment. So this FM will refresh the SAP buffer and then the SAP system will look into the sctual SAP agent assignment table as the Buffer is already refreshed.

Hope you are clear on this concept.

Thanks,

Greetson