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PDF encoding issue after SP upgrade

Former Member

‎2015 Jun 15 9:14 AM

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1,393

Hello Gurus,

We have justed completed the latest SP upgrade for EHP7. However, the PDF generated from SAPScript and sent as an email attachment by print program converted to unrecognized characters in mailbox. It looks fine when displayed in SOST. It also looks fine in my mailbox when it was sent from Q system! But it becomes unrecognized characters when the PDF was sent from Production. Do you have any idea to check what needs to be turned on or off in production?

Thank you very much!

Best regards,

HO

Hello Gurus,

We have justed completed the latest SP upgrade for EHP7. However, the PDF generated from SAPScript and sent as an email attachment by print program converted to unrecognized characters in mailbox. It looks fine when displayed in SOST. It also looks fine in my mailbox when it was sent from Q system! But it becomes unrecognized characters when the PDF was sent from Production. Do you have any idea to check what needs to be turned on or off in production?

Thank you very much!

Best regards,

HO

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DavidLY
Product and Topic Expert
Product and Topic Expert

‎2015 Jun 16 3:19 AM

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1,185

Hello,

Check SAP note 785564 - Device types for SAPconnect first.

Regards,

David

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alexander_bolloni
Employee
Employee

‎2015 Jun 16 11:05 AM

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1,185

Hi,

what is the language of the text that is shown incorrectly (I assume it is not English)?

To check the devtype used by SAP for producing the PDF, can you open the PDF file with notepad and search for string "Devtype"?

(for example you might find a line like

%Devtype HP4350   Font COURIER  normal Lang EN    )

Which SAP device type is listed there?

Regards,

  Alex


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Former Member
In response to alexander_bolloni

‎2015 Jun 17 3:20 AM

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1,185

Hello Alex,

It is PDFUC. In condition record we maintain the logical destination to be UPDF which is a dummy printer with unicode. This was solved by using UPDF on the first day, but now the encoding issue reoccurred. The original language and country language is English, but the PDF viewed in mailbox become unrecognized characters which is not Chinese. The billing number e.g.1234567890 was not displayed as number but displayed as unrecognized characters. This is occurred since EHP7 SP7 Upgrade. And it looks fine in SAP Print Preview and SOST print preview. The PDF sent as email attachment also is working fine in Quality System. Do you have any idea and resolution on this? Thank you very much!

Regards,

CN

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Former Member
In response to alexander_bolloni

‎2015 Jun 17 4:12 AM

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1,185

Hello Alex,

I have compared both PDF of same billing.

The PDF with NO encoding issue :

%Devtype PDFUC    Font COURIER  normal Lang EN Script:  0 ->/C001

The PDF with ENCODING ISSUE:

%Devtype PDFUC    Font COURIER  normal Lang EN Script:225 ->/C001

The difference here is the SCRIPT. But I do not know what the script is. Is this affecting the encoding? Please advice. Thank you!!

Best regards,

CN

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Former Member
In response to alexander_bolloni

‎2015 Jun 17 8:51 AM

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1,185

And not only the script and font issue I found when i opened PDF in notepad, in SOST < display < Extras < OTF display < I also found out that the difference as below:

- Q system : codepage 4102 working fine

- Production :codepage 4102 PDF encoding issue

- Production :codepage 4103 working fine!