Invoice on returns

[Former Member]

hi,

i have doubt regarding invoice

for example i have created a salesorder to a customer for 10 items. and i was created the delivery for 10 items and created invoice for 10 items and send it to customer. but while receivig the goods at customer place customer found that 2 items damaged out of 10 .so he received 8 items only .that means customer returns 2 items back .

1. again we need to create invoice?

2 .if we create the invoice wht about previous invoice. how sap will handle these things?

3.can u pls tell me the invoice procedure in sap ?

regards

Guru

Message was edited by:

Guruvulu Bojja

[Former Member]

hi,

i have doubt regarding invoice

for example i have created a salesorder to a customer for 10 items. and i was created the delivery for 10 items and created invoice for 10 items and send it to customer. but while receivig the goods at customer place customer found that 2 items damaged out of 10 .so he received 8 items only .that means customer returns 2 items back .

1. again we need to create invoice?

2 .if we create the invoice wht about previous invoice. how sap will handle these things?

3.can u pls tell me the invoice procedure in sap ?

regards

Guru

Message was edited by:

Guruvulu Bojja

[Former Member]

Hi Guru,

U sit with your functional guy for this functional kind of concepts.

He will be the right person to explain you whats happening at eh customer side, specific to your business scenario.

Regards,

Sujatha.

[Former Member]

1. again we need to create invoice?---> <b>Yes u have to</b>

2 .if we create the invoice wht about previous invoice. how sap will handle these things?---><b>old one will the ref of new one.</b>

3.can u pls tell me the invoice procedure in sap ?-<b>-->please have a word with ur FC , how to handle sales return.</b>

Regards

Prabhu