Function/Bapi for getting and saving CRM Service Order Note/reason

[Former Member]

Hi,

Can anybody tell me the FM/BAPI to get and Save the Note/Reason in CRM Service order.

A brief code on this is appreciated.

Thanks in advance

Prabhu

[Former Member]

Are you referring to the support desk?

[Former Member]

Hello? I'm anxious to see if this is your issue as well since I am still trying to get this to work for SLF2 messages. SLF1 messages work OK.

[Former Member]

Sure would be nice if this SAP person would come back and tell me if my code samples from the link I gave them help them out or not?????

[Former Member]

Hello Craig,

I was looking for specific FM for the service order note or reason generation in CRM.

Any ways the problem is solved.

Just to tell u abt the nature of the problem..,

I was calling a FM to save the reason text. it works fine in the first attempt, but the when i ran the FM again, it says the iuser has blocked that particular transaction.

Later i found out that the problem was due to the "statefulness" of the BSP, which retains the elements

unless u kill the session.

Thanks

Prabhu

[Former Member]

Ahh I see. Which FM's were these so I can make a note.

[Former Member]

CRM_ORDER_MAINTAIN

CRM_ORDER_SAVE

Thanks

Rgrds

Prabhu

[Former Member]

Hi all,

I'm facing the same issue as well. My function module was able to create a text on first attempt but not the second time. How do I kill the session?

Btw, I encounter this in ABAP Web Dynpro. Any suggestion? I need a solution very urgent.

Thanks in advance.

Ricky