EMMA case not getting created

[Former Member]

Hi,

We have configured our system to generated cases related to missing consumption, but in few scenarios itu2019s not doing so.

Please suggest.

Thanks,

Gaurav.

[Former Member]

Hi,

Do the configurations as below and try..

Basic Settings for creating a Case :

Define Number Range Intervals for Case

Define Case Types

Determine Permitted values for attribute

Create values for "Category" attribute

Create values for "Cause" attributes

Create values for "Priority" attribute

Create values for "Reason" for escalation attribute

Assign escalation reasons to an attribute profile

Create values for "Authorization level" attribute

System Modifications

Create status profile

Create Text profile

Create Text Ids

Create Text Profile

Define Logical system for external objects

Enhanced System modifications

Note About Enhanced System Modifications

Define Processes

Set up registry

Create/Change Case Record Model

Create Profiles

Create attribute profile

Create function profile

Create terminology profile

Create Activities for authorization check

Activate application log

Define processes

Create/Change Case Record Model

When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...

Follow them step by step.

Regards,

Eswari.

[Former Member]

Hi,

Do the configurations as below and try..

Basic Settings for creating a Case :

Define Number Range Intervals for Case

Define Case Types

Determine Permitted values for attribute

Create values for "Category" attribute

Create values for "Cause" attributes

Create values for "Priority" attribute

Create values for "Reason" for escalation attribute

Assign escalation reasons to an attribute profile

Create values for "Authorization level" attribute

System Modifications

Create status profile

Create Text profile

Create Text Ids

Create Text Profile

Define Logical system for external objects

Enhanced System modifications

Note About Enhanced System Modifications

Define Processes

Set up registry

Create/Change Case Record Model

Create Profiles

Create attribute profile

Create function profile

Create terminology profile

Create Activities for authorization check

Activate application log

Define processes

Create/Change Case Record Model

When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...

Follow them step by step.

Regards,

Eswari.

[Former Member]

Thanks all!

The issue has been resolved.

In this case There were 2 messages configured, the emma case wont be created until both the messages are encountered together.

Regards,

Gaurav