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Blank Main Menu Screen

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Former Member

‎2009 Oct 13 11:33 AM

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Hi

A user has logged on and the initial screen is blank, there are no transactions displayed just a blank grey box, no SAP Menu or Favourites are shown. We are using 4.6C. Tried logging on/off and changing settings to display favourites but still no transactions shown. Any suggestions please?

Thanks

Anthea

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Former Member

‎2009 Oct 13 11:46 AM

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Does the same happen when they attempt a login from someone elses machine?

It sounds like it may be a SAP GUI issue, in which case the above test would tell if it needs to be re-installed.

Does the same happen when they attempt a login from someone elses machine?

It sounds like it may be a SAP GUI issue, in which case the above test would tell if it needs to be re-installed.

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Former Member

‎2009 Oct 13 11:41 AM

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This message was moderated.

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Former Member

‎2009 Oct 13 11:46 AM

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991

Does the same happen when they attempt a login from someone elses machine?

It sounds like it may be a SAP GUI issue, in which case the above test would tell if it needs to be re-installed.

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Former Member

‎2009 Oct 13 11:51 AM

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Try to install the latest version of sapgui and check if it would be useful.