Diff Amt and Qty Zero while doing POS sales transactions.

[#1]

Hi ,

This is specific to IS retail.

Scenario : The POS system has done a sale for Rs 25 and return of the same article at Rs 21.

When the aggregated info is sent from the POS system ( through WPUUMS IDoc), it says Quantity is Zero and Amount is Rs 4.

The Idoc is going in a hang state ( Yellow Color). The reason is i think, since thq quantity is zero, it is not able to post it.

Pls let me know how to handle it.

Thanks

Prasad

Edited by: jiddu prasad on Dec 27, 2008 12:16 PM

[shivhare]

Hi,

As Muralidhara mention in his thread you need to create two file one for sale and one for return then post it.

For return file you need to change only sign i.e. just opposite to sale file

Regards,

Amit

[Muralidhara]

Dear Prasad,

You can issue Credit Note for Sales Returns.

Sales Return procedure:

(a) Sales Return should come as a separate line item.

(b) Sales Returns will be denoted by negative sales.

(c) Sales qty in POS Inbound will be negative.

(d) Store will be credited for the amount of returns.

(e) In case of credit note issue in lieu of returns will be uploaded as part of payment information with negative amount.

Tracking of Credit Note should be done at POS level.

Review SAP Note 406319

Bye,

Muralidhara