WTS connection SAPROUTER

[#1]

Dear Gurus,

I have a good point to discuss with you all, I want to know how SAP Support guys access OS level of our servers using saprouter while we open the WTS connection ?

If SAP Support guys can access it using WTS, can we also access OS level of our servers using WTS connection ?

What shall be the procedure for that ?

Cheers !

Shobhit

[Former Member]

Shobhit,

did you ever  get this  to work? Did you find out on how to establish a Remote Desktop connection using a saprouter?

All:

question here: how can we establish a remote desktop connection from our own PC to any windows system via saprouter in between?? (e.g. to the Windows host where the SAP system is running on)?

The question does not target on how SAP establishes that connection or how customers need to maintain service.sap.com data administration so SAP can establish this connection.
However, it might be helpful to know how SAP configured internally their remote Desktop to use that kind of connection.

Thanks

Christian

[Naor_Shalom]

Hi

Please read Note 605795 - Windows Terminal Server connection in remote support

To open the WTS connection do the following:

1)  Go to: http://service.sap.com

2)  Logon with your S-User

3)  Click Help & Support, then Connect to SAP.

4)  On the Connect to SAP click the button "Maintain Connections"

5)  Choose the system where you would like to open the connection (the system where SAProuter is setup and configured)

6)  Under "Set Up Connection types" locate Windows Terminal Server and click this link

7)  You will notice there will be details under this connection type and it will be available for the support engineer to connect from the SAP side.

Naor

[Former Member]

HI Naor,

I think you didnt got my question , My question is NOT on how to open WTS connection.

Its much more complicated then that, I want to know how SAP access OS level of servers when we open WTS connection ?

And I want to use that procedure myself when I am connected to internet to access OS level of my SAP servers using saprouter.

Please let me know if I am able to clarify the requirement.

Cheers !

Shobhit

[Former Member]

Hello,

It will be avery helpful if someone can provide their views or comments on this issue please.

Regards,

Shobhit

[Former Member]

Hi,

Well to connect to SAP customer system, SAP use internal CSS system and a specific tcode 'stfk' to view open customer systems and respective types of connection correspondingly. This tcode allows a connection to the customer WTS server and once connection is established, they access the WTS via the normal Remote desktop service (mstsc).

This is possible as the SAP router you installed establishes a connection between the SAP Global backbone support system and your respective systems in the customer landscape. Incase you want to access your OS server via Internet, you will need a secure WTS into your WAN/network (normally via a Citrix session if configured) or else a secure VPN which connects your PC to the customer network via the Internet. Please check with your company network team for this, I am not sure if this is an SAP related issue.

Regards,

Srikishan