System Administration > Support > PCD Tools > PCD Inspector without standard portal role, 'super_admin_role'

[#1]

Hello All,

In enterprise portal, I am trying to create a new role of read/write for PCD Inspector (under:  System Administration > Support > PCD Tools) without 'super_admin_role' (SAP standard portal role) but I am getting blank page while opening PCD Inspector option after login with the new role.

When I am assigning standard portal role, 'super_admin_role' then page is showing with expected content.

I am creating new role by copying standard portal role, 'super_admin_role' from Content Administration tab.

Can anyone please help me that why is this page showing blank?

Thanks & Regards,

Ashok Sarkar

[troy_cronin2]

Hi Ashok

I hope you are keeping well and many thanks for using the SAP Discussion Forums .

Regarding the scenario you described you mentioned:

• EP trying to create a new role of read/write for PCD Inspector  without 'super_admin_role' (SAP standard portal role) but encounter getting blank page while opening PCD Inspector option after login with the new role. Upon assigning standard portal role, 'super_admin_role' then page is showing with expected content.

Ok from a high level perspective regarding the PCD itself from NW2004 SP13+ onwards the read-write version of the PCD Inspector is accessible for System Admins specifically users who are assigned to the role of pcd:portal_content/administrator/super_admin).

• With this role your user can start the PCD Inspector using the portal navigation:

Could you kindly check the log files with you user to see if you see clear PCD References here?

Kindly update me as per your findings.

Kind Regards

Troy Cronin - Enterprise Portal Support Engineer

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[Former Member]

Hi Troy,

Thanks for your reply.

Please find below screen shots of Log, & Portal 'PCD Inspector' page.

Screen Shot 1- Log Details:

Screen Shot 2- Portal 'PCD Inspector' page:

Thanks & Regards,

Ashok Sarkar

[troy_cronin2]

Hi Ashok

Firstly my apologies for the short delay in response as I've been quite busy.

Regarding this 500 internal sever error in order to pinpoint the root source the following documentation can be used as a primary source of reference:

- Monitoring Internal Server Error 500 Error Responses: http://help.sap.com/saphelp_nw73/helpdata/en...

With 500 internal server errors there can be several generic causes e.g.  a broken URL therefore in true essence on more occasions a default trace file  is required to source the root cause of the issue.

Kindly let me know if there are referneces such as those outlined in SAP Note: 1750463 - PcdInconsistentUpdateException occurs during synchronization within the trace itself.

Kind Regards

Troy Cronin - Enterprise Portal Support Engineer

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[Former Member]

Hi Troy,

I think exception is related to portal security.

So, I need to assign portal role "super_admin_role" to access PCD Inspector as read or write. Am I correct?

Thanks & Regards,

Ashok Sarkar

[troy_cronin2]

Dear Ashok

I hope you are well and many thanks for the response.

Yes you are correct these exceptions are security references in truth.

I've verified on my side (test system) through testing that providing a user with the standard system_admin role and the pcd_inspector_role, then the PCD Inspector worked fine without any

other actions.

Kindly double check these roles (and their assignment) and check the behavior.

Kind Regards

Troy Cronin - Enterprise Portal Support Engineer

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