Hi all
I have a requirement:
Using the Rule Policies tool, fill custom field in ZMRQ with the value from field "Sold-To Party", provided that it is not equal to a certain value.
I would like to do without abap
There is a very convenient to...
Hi All.
We have configured an SLA that depends on the chosen position of the MLС(Multilevel Categorization) with the corresponding Service Products. But we noticed that when updating the MLС using the transaction 'categotool', information about ser...
Hello everyone.
Which table stores the saved views of the search results list?
I need a table similar to the CRMD_SHORTCUT table, which will also contain the names of saved views and their owners.
Glad for any help.
Hello
We are using ITSM 7.2 sp8
Faced a problem:
The time spent on the status of "Customer Operation" in the incident is not taken into account when recalculating the MPT:
1 Message Processor sets the status to "In process"
2 Message Proces...
Hi all.
I am trying to set up OLA & UC Management via Processing Times in ITSM.
CRM_ITSM_PROCESS_TIMES_MGMT function activated in transaction SFW5
Next, I set up the steps according to the instructions, starting with section 3.
Problem: I c...
HelloI think you need to copy the standard UI configuration view to your customized.For this:1. Create a standard SMRQ ticket (can be done without saving)2. Press the "Show configurable areas" button3. click on the main area4. Find the standard view ...
Hi, I will try to briefly describe the procedure ....To set up notifications, you need to do several steps:1. In the WEB UI, in the "Service Operations" - "Mail Forms" section, you need to create a new Mail Form2. In the CRMC_ACTION_DEF transaction, ...
Hi Sharadha, I believe that using the standard settings it will not work. We copied the standard BADI CRM_ORDER_STATUS and adapted it:1. Changed partner function to "author"2. Check for the type of transaction (if necessary)3. Logic: If the current u...
