Dear Community,
I only found older posts on this topic. Therefore the question again:
Is it possible to change the standard system messages? For example: If i reject a lead I have to enter a reason. The notice is a warning message, see Screensho...
Dear Community,
is it possible to store the territory or territory-ID in the ticket when creating and changing the ticket? If yes how?
The goal is to automatically assign and display the territory with the responsible territory emloyee when crea...
Dear Community,
i would like to hide various quick starts from the homepage such as E-Mail template or survey. Is it possible to remove or hide it from homepage and when yes, how?
Thank you in advance.
Dear All,
I would like to create a Custom Business Object (CBO) for dynamic emailing as in the linked blog entry. The necessary Steps for this are not quite clear to me. Therefore I need your help.
What ID must the CBO have? Which fields do I n...
Hello Steffi,many thanks for your response. One more question: Is is possible to assign the tickets to a territory without ticket routing? Or do I have to work with it? I was hoping it would work without it
