use the newest SWPM try again,good lucky.

OK, can you send me a remote control link ? let us check and dialog together. My mail:hunterworf@foxmail.com

check note 2445952 - Correct :user account authorization to run SWPM / 70SWPM on Microsoft Windows

Please,make sure you have the system administrator authorization.

If your mataince plan web page system info is not the current system info，so you maybe get a error when you run sum . first,check the Hardware Key in systemInfo . second,check the systemInfo on mataince plan web page is same.