X+O case for IT Service Management
INTRODUCTION
Qualtrics is an experience management platform, which combines the experience data and operational data (X+O) and provides meaningful and deep insights into customer expectations, patterns and helps...
Hi Sven York,Thank you for the questions. Let me answer one by one.Q:Do you take into consideration how “Happy” the user was with the ticket resolution and the product for which the ticket was raised?A: Yes we do consider the “Happy” part, there is a...
Hello Ruth,
It took around 4-6 weeks for training preparation and implementation.
For users/customers there is not much change, only the look and feel of the survey and how the survey pops-up as an embedded view within CRM webUI. The real benefit i...
