Hi team
I am an SAP internal and admin of a C4C instance which is used for technical support for an external customer facing learning platform.
I was trying to set up an auto-forwarding rule from a generic @sap.com email address to the B2C techni...
Hi Team
On the Interactions tab in the Fiori UI of C4C, the icons / colour scheme to distinguish what type of interaction a message is (incoming/ outgoing/ internal note). Please consider the following example where a single agent
1. created a t...
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I am working with a colleague on a Cloud Analytics Solution that will present data from various sources onto a single dashboard solution. As part of this project, we require support activity related data - which is sourced on the team's C...
Hello Community
I am testing a workflow that sends an automated email to customers 15 minutes after a ticket is set to Complete. The workflow is working well so far except for one issue.
When a ticket is set to Irrelevant on the system, C...
Hello team
I have some questions surrounding the Data Privacy Management area of C4C. I am the admin of an instance which is used primarily for Technical Support of a customer facing learning platform. Customers log their issues via front end t...
Hi Can anyone from the C4C team answer this or put me in contact with someone who can? I'm an SAP employee and need to arrange this call ASAP.Thanks and RegardsLes
Hi tammy.powlas3 and lessip, thank you for this information. However, I am running into an issue when applying the advice contained in the links. I have tried to set up an account on my C4C instance specifically for the use of SAC's Basic Authentica...
