former_member606287
Explorer
Member since ‎07-29-2017

User Statistics

  • 28 Posts
  • 1 Solutions
  • 0 Kudos given
  • 2 Kudos received

User Activity

Dear Colleagues We would love to have your inputs on the following scenarios that we are encountering today and need a quick solution on 1. When a customer uses several service channels in their "To" section of the e-mail, we get several duplica...
Dear All We have configured 24 HR SLA for our e-mail tickets. The issue is when a customer responds to a closed ticket, the system reopens the ticket to In process and then does not recalculate the SLA for completion. Has anyone else faced the s...
Dear All, We have configured the inbound e-mails to create Service tickets in our landscape. While searching the service tickets, is there a way to search it based on the inbound e-mail ID , we found that there is a way to connect the inbound e-mai...
Hi experts we have C4C system receiving inbound calls from Avaya. the inbound phone number searches and identifies the customer and the interaction is tagged to the customer. Recently, we had our internal avaya extensions changed to 7 digit exten...
Dear GURUs, We have a few quick questions which probably one of you may have answers to 1. Can we connect more than one or multiple C4C tenats to the same backend S4 on premise system via PI ? 2. I have read that HCI needs a cloud connector to...
Kudos from