Managing Customer Experience: While an unhappy customer might start to ring alarm bells, most of the successful companies see it as an opportunity to resolve the complaint and keep the customer loyal. In fact, 73% of customers say they stay loyal to...

Introduction Qualtrics XM for Suppliers empowers procurement organizations to continuously improve the spend experience with real-time Supplier feedback and insights. By using operational data from SAP S/4 and Ariba Transactional Data (O-Data) and E...