ARJUN
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Member since ‎2011 Apr 10

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  • 8 Posts
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SAP recently announced its intent to acquire, Qualtrics, the biggest acquisition in its four-decade history. Qualtrics has four different product offering. – Customer, Employee, Product and Brand Experience as part of its Qualtrics Experience Managem...
In the recent years, Customer Relationship Management (CRM) is one of the hottest areas of IT spend; as per Gartner reports, CRM software revenue amounted to 39.5 billion USD in 2017. With GDPR coming into effect in 2018, it is expected that the cost...
Hi,We are planning to implement chat functionality in our IC. Our CSC agents use IC interface, but end users use portal interface as front end. Is it possible for an end user to initiate chat from portal so that agent will be able to pick it up from ...