About MichaelGreulich

MichaelGreulich · 11-22-2019

Dear experts, as of SPS 9, the SLD is optional for the LMDB, it is possible now to update the content directly in the LMDB. We are not using ADOBE Document Services or Wily. Is it possible to run the Solution Manager ABAP-only? Why do I still n...

MichaelGreulich · 09-06-2017

Dear experts,we use the service desk with SAP Solution Manager 7.2 SP5. We actively use it for our users with classical SAP system and it works find. But we also have a lot of users with tenants on a HANA database. For them it is not possible to crea...

MichaelGreulich · 04-20-2017

Dear experts,I want to create an incident ticket using the Fiori application. Only one transaction type is assigned to the user. How can I make the application jump directly into the ticket creation, without choosing the transaction type?Thank you fo...

MichaelGreulich · 05-21-2014

Dear experts,we are using the knowledge article function in the Solman. Well, at least some of my collegues do, the usability is actually pretty bad. Half of my team (SAP Experts) refuses to use this tool, and nearly none of our customers uses it.Her...

MichaelGreulich · 04-05-2012

Dear SAP experts,I'm trying to configure a service desk on Solution Manager 7.1. Support team determination is done by BRFplus, this works fine. Now I want to send an email, if the ticket status is changing (or a new ticket is created).I tried to cha...

MichaelGreulich · 05-24-2022

Hi Kumar,thank you for this great posts.I added our keycloak and I created users in our BTP subaccount syncing name and email. Just the Role / Group mapping isn't working as expected. I created mappers and groups in keycloak exactly as you did in you...

MichaelGreulich · 06-03-2021

Dear Shankar Gomare, thank you a lot for this very helpful article. During your demo you created the users by hand.Do you know a good way to sync the users into the SAP system automatically? Maybe by using an LDAP like FreeIPA? Best regards, Mic...

MichaelGreulich · 05-21-2014

Hi Prakhar,thank you for your reply.I think we have a proper IT Service Management implementation, the ticket system is working very well. We already create knowledge articles out of old tickets and I have also configured the TREX. All this is workin...

MichaelGreulich · 04-10-2012

Hi,that is what I did, I searched the SDN to find a solution. I created start conditions with the new BUS2000223, but no action was triggered.What exectly do you mean with schedule condition automatic at action level?Best regards,Michael

MichaelGreulich · 03-07-2011

Hi Paul,thank you for your help. Sorry I couldn't answer faster, I was stuck on the Cebit I also found the posibility to switch the order of the tabs. Unfortunately the Change Management-Tab is still the starting tab, even though he is in 2nd positi...

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Solution Manager 7.2 SPS09 - Install ABAP without JAVA

How to create an incident ticket for a Hana-Database?

Incident creation in 7.2 SPS 4: How to create a ticket without choosing the transaction type

Knowledge Article: Improve Usability?

Service Desk: Sending mails to creator and support team in Solman 7.1

Re: KeyCloak Identity Provision and Authentication for SAP CloudFoundry – Part 2

Re: SAP Netweaver GoogleAuthenticator/FreeOTP for Fiori Launchpad using Keycloak (on Premise)

Re: Knowledge Article: Improve Usability?

Re: Service Desk: Sending mails to creator and support team in Solman 7.1

Re: Change starting Work Center