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Member since ‎2017 Feb 07

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  • 38 Posts
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Chatbots for energy providers spark your interest? Understandably, as customer experience and the associated customer loyalty is becoming increasingly important for energy suppliers. New competitors, including Tesla and Google, are entering the marke...
Are you like me and enjoying trying out new tools and possibilities? Are you curious about the "how" and "what" of the SAP Cloud Platform Workflow solution? Would you like to start setting up and implementing a workflow as quickly as possible? Great!...
In our last article on the SAP Cloud for Utilities Co-Innovation Group, nicole.huth covered our first event, the founding and launch of our joint activities in Heidelberg. In October, the initial event was followed by the kicked off our workstreams t...
Set up step-by-step a lightweight integration between Qualtrics and SAP Service Cloud The joint evaluation of operative data and experience data, or O-Data and X-Data, is currently in great demand. Qualtrics combines knowledge about customer, employ...
Are you using a chatbot to relieve your customer service and reduce the average waiting time for your customers? Scared that your chatbot may not be able to meet all your customers' needs, and that it may cause a worse experience in certain areas? I...