sudheer19
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Member since ‎2015 Jan 05

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  • 80 Posts
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Categorization in IR without codes?

2020 May 29
Hi, Can someone help me understanding the categorization how it works in Interaction Record without assigning Code (catalog, Subject Codes) as its very painful to modify the categorization by business , they have to fully dependent on IT. my custom...

Accounts filter 'Myself' looking for CRMH06 instead of BUR011

2020 May 28
Hi, we have installed the Desktop Connection and set the filters as 'Myself' for accounts and when try to sync its not replicating accounts has user as employee responsible (BUR011). i did debug and see its looking for accounts with reltype CRMH06 ...

SAP CRM Future plan

2019 Oct 30
Hi There, Million Dollar Question - What is the SAP CRM roadmap ?. i believe most of us have this doubt or panic what will happen to SAP CRM. i am looking at different blogs and some are saying C4C, C/4, CX, S4 CM...etc... am tired looking at diffe...

How to handle reply emails in ICI scenario Push method

2018 Oct 23
Hi Experts, I know CRM has two ways of processing emails: 1. ICI push 2. ERMS/SAP Connect in our current project we are using ICI scenario where we had so much struggle with CTI provider to get it done. somehow finally we fig...

call list management in IC using campaign

2018 Oct 10
Hi Friends, i am new to call list functionality in IC, can someone guide me how to create call list using marketing campaign and assign to IC agents. i have checked some of the documentation from sap and was able to generate using CRMD_TM_CLDIS...
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