francois_baubet
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Member since ‎07-11-2011

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In order to further harmonize our support processes and decrease our solving time for critical issues we have introduced a new mandatory step when forwarding urgent incidents to SAP Support. In the upcoming 2102 release of Business ByDesign  it will...
In order to further harmonize our support processes and decrease our solving time for critical issues we have introduced a new mandatory step when forwarding urgent incidents to SAP Support. In the upcoming 2102 release of Cloud for Customer  it wil...
In the new 2002 release the incident Auto-closure logic was changed in C4C and ByD built-in support. Incidents will now be automatically marked as complete and closed after 14 days if no change was made to incidents with status “in process” with cust...
Summary: Today, Customers using SAP Cloud For Customer,  report  issues and create support incidents through a built-in support  model, directly from the solution, this has been and will remain the best and easiest way to contact SAP for support . A...
Summary: Today, Customers using SAP Business ByDesign, report  issues and create support incidents through a built-in support  model, directly from the solution. This has been and will remain the best and easiest way to contact SAP for support . As ...