About francois_baubet

francois_baubet

C4C V1 provides a basic IT management system that allows your IT team to manage issues reported by end users directly within the solution. While it offers the convenience of forwarding unresolved issues to SAP support without needing external website...

francois_baubet

In order to further harmonize our support processes and decrease our solving time for critical issues we have introduced a new mandatory step when forwarding urgent incidents to SAP Support. In the upcoming 2102 release of Business ByDesign it will...

francois_baubet

In order to further harmonize our support processes and decrease our solving time for critical issues we have introduced a new mandatory step when forwarding urgent incidents to SAP Support. In the upcoming 2102 release of Cloud for Customer it wil...

francois_baubet

In the new 2002 release the incident Auto-closure logic was changed in C4C and ByD built-in support. Incidents will now be automatically marked as complete and closed after 14 days if no change was made to incidents with status “in process” with cust...

francois_baubet

Summary: Today, Customers using SAP Cloud For Customer, report issues and create support incidents through a built-in support model, directly from the solution, this has been and will remain the best and easiest way to contact SAP for support . A...

francois_baubet

Hi Catalin, Thank you for your feedback, this is noted and will be forwarded to the relevant teams I must insist that there is no change of process as mentioned in my previous reply the BI was always mandatory. Thank you Francois

francois_baubet

Hi Catalin,The new feature was documented in the release notes and in the product documentation available since the upgrade of all test tenants 2 weeks ago.It is also documented on the CX Wiki with the blog, a knowledge article and a video.https...

francois_baubet

Hi Steffen, There is no major communication planned since it is only an alignment on the global product support processes . The details will be available in the release notes as well as in the product documentation. We will highlight this change in...

francois_baubet

Thank you Rishi, we are currently planning a webinar on this very topic so you can ask any questions you may have.

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Unlock Fast Support: Best Channels to report C4C SAP cases

Mandatory Business Impact in the Business ByDesign 2102 release

Mandatory Business Impact in the Cloud For Customer 2102 release

Incident Auto-Closure in Built-In Support - C4C/ByD 2002 Upgrade

Cloud for Customer Support, what's new?

Re: Mandatory Business Impact in the Cloud For Customer 2102 release

Re: Mandatory Business Impact in the Cloud For Customer 2102 release

Re: Mandatory Business Impact in the Cloud For Customer 2102 release

Re: Cloud for Customer Support, what's new?