Welcome to my latest update in the BI4 Diagnostic series. I left off speaking about the pillars of monitoring in BI4 and how these pillars are critical to the whole solution offering in BI4. I recently covered the metrics pillar and how instrumental ...

In my original blog in this series I began by covering the leading monitoring types. I now want to go into what I like to refer to as the pillars of monitoring. It’s all about how we take those monitoring types and employ them in a usable and measura...

In this series of blog posts I will start with how we approached our new monitoring capabilities and the type of monitoring we have available. In subsequent posts I will go through which solution this monitoring can then be delivered digging deeper i...

Technical SpecificationsSAP has enabled its Business Analytic customers the capability to establish secure connections to SAP over the Internet for support purposes. Currently, SAP offers two alternative ways to connect to the Support Network over th...

When we take a high level view of the supportability tools used to facilitate the root cause analysis process we settle on the three main areas. Those areas are attended root cause analysis, unattended root cause analysis, as well as diagnostics. All...