Hello guysCan anybody help me to know how can achieve next SLA configuration. I need to configure a Service profile 7*24 for priority Very High  and Service Profile 5*8 for other priorities.I tried this creating both service profile. I created 2 serv...

Hello I need help with next.I was implementing a service desk in Solution Manager 7.0 EHP1. I created several test messages and I linked them to a SLA contract product SUPPORT_HOTLINE. I completed all messages.I wanted to archive all those messages. ...