michaelfranke
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Member since ‎2011 Jul 06

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  • 45 Posts
  • 2 Solutions
  • 5 Kudos given
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SAP Contact Center - ECF Chat customization

2020 Oct 09
Hi, we want to use the chat channel from Contact Center (FP15). Therefore I have configured ECF and RI VU of Contact Center. This is working fine so far. I have also configured a visitor app with the configurator. After initial configuration I ha...

Attribute values: How does "Value help" and "Task" work?

2019 Mar 22
Hello, I have created a customer Attribute which is an entry reference for MX_PERSON and a single value attribute. I want to display only some entries of identities when somebody uses this attributes on web UI task. Therefore I have to configure th...

How to configure ringtone for ECF Chat?

2018 Mar 20
Hello, we want to use the ECF chat functionality from SAP Contact Center. Therefore I have configured the system. But there is one issue: If the agent get an incoming chat there is no ringtone. There is a MP3 ringtone file in the package but I h...

Web Enabled Task - work with UserMsKey/AdminMsKey

2017 Jun 26
Hello,we want to create a userfriendly UI task for some of our users, which can be used to change privilege assignments. The task has some checkboxes and depending of the choice, privileges will be assigned through a "to identity store" pass. That is...

IdM 7.2 - prevent mass operation

2016 Dec 14
Hello together,we have scheduled daily jobs to synchronize our IdM data with the satelite systems. It is possible that through these jobs many data will be modified. Therefore we want to build a functionality which checks how many data will be change...
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