About natalia_goyenechea

natalia_goyenechea

When enabling email-to-ticket functionality in Hybris Service cloud, a small but still very important setting is often overlooked: How to prevent automatic email responses from customers, or employees (in the Employee Support scenarios) to update tic...

natalia_goyenechea

Scenario: You need to create SLAs using a calendar that has not been delivered in the standard SAP Hybris C4C solution. So, you need to create a new holiday/working calendar. You go to the Business configuration list, find the Activity “Working Cale...

natalia_goyenechea

Initial Data Load Consideration 1It is common that customer would want to create their own Extension fields in C4C UI. RecommendationBecause C4C typically assign the C4C number and stores the mapping to ERP, it is recommended that all data is loade...

natalia_goyenechea

In most customers implementations,it is decided that not all data is required to flow from one system to the other. Even if it is technically possible in standard integration.The general recommendation is to apply all data filters in the middleware. ...

natalia_goyenechea

Keeping Accounts Ids consistent in C4C – ERP Integration,considering Special CharactersBusiness case:Customer requires Account Id consistency between systems.Instead of managing internal and external Account Ids, as C4C standardproposes, they prefer ...

natalia_goyenechea

Hi Shridhar, Brilliant Blog! Thanks for sharing

natalia_goyenechea

For the ones that you would have to exclusively map, so extend the integration.. follow the instructions published by Abinash in his fantastic series of blogs (number 3 contains step by step instructions) --> https://blogs.sap.com/2016/11/15/employee...

natalia_goyenechea

Hi Sathish, As part of the standard Integration service you get in C4C some of these fields: Employee Country (EC WorkplaceAddress/Country), Employee Manager, (not integrated) Employee Region WorkplaceAddress/RegionCode, Employee Language, ...

natalia_goyenechea

Hi Richa,My understanding is that the Employee Country field in the SLA determination rules, and other system rules, is being planned for a future release.In the mean time, you could create an Extension field in the Employee general section, and nam...

natalia_goyenechea

Hey Sathish,Yep.. that is how it works. You first need to create the fields in the header and then drag and drop- them to the desired tab.

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Those annoying Out of Office emails! Automatic email responses that updateTickets in Hybris Service Cloud – Employee Central Service Center

How to create new working calendars (holiday/working day) for a not listed country - Cloud for Customer

C4C- ERP Integration / Considerations for Initial Data Load

C4C - ERP Integration / Data Exchange Filters

Keeping Accounts Ids consistent in C4C – ERP Integration, considering Special Characters

Re: Service Management in SAP S/4HANA for customer management

Re: ECSC Employee Replication - Mapping Employee Country from EC to C4C

Re: ECSC Employee Replication - Mapping Employee Country from EC to C4C

Re: SLA determination in Ticket based on country

Re: Authorizations in SAP Cloud for Customer: business roles, page layouts, and code list restrictions