Hi Friends, In our scenario we have CRM 7.0 EhP1 Integrated with BCM 7.0I have configured all the necessary "Chat Settings" for CRM-BCM Integration in CRM box.Now I need your help in doing the necessary setting on BCM side to make this chat work.It w...

Dear Friends, We have a scenario where we want to calculate the "Due Dates" in for the Incoming Emails in the Agent Inbox. I know how it can be achieved via standard, but the concern here is the "Due Date" Calculation should happen based on the "Rati...

Hi Dear Friends, In our scenario we are using ICI Emails which are routed from BCM. When we are trying to forward/transfer these emails to another queues/ agents in the another queues the pop-up message which shows up while transfering the emails is ...

Hi Team, Can you help me out in getting the information of where the ICI Processed Emails will be available. Only the ERMS Emails will be available in the Agent Inbox, but the emails which are processed via ICI will not be available in CRM system.Whe...