You can change the goal plan state of the user when a form is routed to the next step. Please refer to this KBA 2072109 - Configuring & Using Goal Plan State in SuccessFactors Goal Management.
Please ensure the Auto Route based on Due Date job is scheduled in Provisioning. This job triggers the auto routing of the forms. Please contact support in case you need assistance in creating this job.
Hi, Please ensure the Auto Route based on Due Date job is scheduled in Provisioning. This job triggers the auto routing of the forms. Please contact support in case you need assistance in creating this job.