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Member since ‎2015 Feb 19

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In the Rush to Offer Shiny New Apps Stop and Ask, “What Can We Fix?”

2014 Mar 10
Are you gobsmacked by all of the new apps that some cities and towns are rolling out to encourage citizens to connect with their governments? Eager for your government agency to join the party?Based on interviews that my colleague Regina Maruca has b...

Why Companies Must Hire for Potential, Not Skills

2014 Mar 03
One of my former bosses said she literally fished my cover letter and resume out of the trash. Frustrated that HR wasn’t sending her the right people for a writing job, she demanded that they turn over the submissions that they had already discarded....

The True Workhorse Behind the Maker Revolution (Hint: It’s not 3D Printers)

2014 Feb 24
3D printers are cool, new, and fun. And they certainly have a lot of potential. Building something unique out of nothing, layer by material layer in front of our eyes is no small feat, right?But research by my colleague Stephanie Overby has found tha...

How to Push Customer Loyalty to a Fever Pitch

2014 Feb 17
Professional sports teams have two problems that most businesses will recognize. The first is rising costs: The steady increase of player salaries (average Major League Baseball salaries, for example, rose 5.4% to a record of $3.39 million in 2013) p...

How to Predict a Future Pop Star

2014 Feb 10
Why would a record label be interested in a 13-year-old unknown singer from New Zealand named Ella Maria Lani Yelich-O'Connor?In part, because her father sent recordings of Yelich-O’Connor from her school's talent show in 2009 to music agents and she...
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