About KentP

KentP

Hello, we have the problem that we received a customer as VAR support Partner and the new customer has to be integrated into our SolMan 7.2 SPS 19 landscape.The job REFRESH_ADMIN_DATA_FROM_SUPPORT with the subsequent ...(cont.) jobs run without error...

KentP

Hello,is there any intentions to release the SAP Connector for the Microsoft .NET Framework 5.0 and higher?At the moment the SAP Connector is released Microsoft .NET Framework 4.6.2.Reason for question: At Bertelsmann, we are required to use the Micr...

KentP

Hallo SAP Cloud ALM product support we have the situation in our corporation that we have 2 SAP Cloud ALM tenants available to us. We have "luxury" because of contractual setup with SAP under 2 customer numbers. We also have several entities in ...

KentP

Hello SCN Experts, I am trying to understand und change the logic of the selection of a Reference Objekt that is requested during the creation of an incident. When in "Step 2" to select the reference object When I press F4, I receive the...

KentP

Hello Fiori experts, I am using the standard Fiori app for working on incident. We have a self-defined status "Sent to Support" which is not shown as an entry in the filter box, so that I cannot filter these entries. See screenshot. How can...

KentP

Good Morning Vera,I am in continuous contact with the support consultant working on the ticket, but up to this point, not breakthough has been achieved. I know that such problems are handled in the support channels but was looking for perhaps another...

KentP

Update: As I looked this morning, the SPS was 15 and now it is 17. Took about 2 weeks to update. Hope you see the updated information soon.

KentP

Hi Ertugrul,You are showing the card from the "SAP Partner CoE Quality Measurement Reporting".We have the same "problem", but I think that this informatoin is not continually updated, but is update on a regular basis (ie. monthly). We upgraded at the...

KentP

Hi again Vani,just looking at my own configuration, I added the section "Related Source" or in another system "Related Transactions" and there you can attach the closed ticket to the new ticket. Hope this helps!Best rgareds,Kent

KentP

Hi Vani,that is not possible. Reopening a ticket is against the process rules. First of all, you and your collegues should be sure that the ticket needs to be closed. If this does happen, then a new ticket has to be opened and a reference to the clos...

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Solution Manager: Job REFRESH_ADMIN_DATA_FROM_SUPPORT do not retrieve the new customer...

SAP Connector for .NET Framework 5.0 and higher

SAP Cloud ALM Rollout Strategy

Solution Manager 7.2 - ITSM - Create Incident - Select Rerence Object

SAP Fiori filter extension in incident management

Re: Solution Manager: Job REFRESH_ADMIN_DATA_FROM_SUPPORT...

Re: Sap VAR solution manager version

Re: Sap VAR solution manager version

Re: how to reopen a closed incident for managers(ZMIN)

Re: how to reopen a closed incident for managers(ZMIN)