We faced a scenario where the Best Matching Technician feature ignored a technician's exclusive reservation (PTO) and assigned an activity to them. How can we prevent assigning activities to technicians and stop suggesting technicians who have exclus...

The Query API does not return the exact number of rows specified in the limit when the limit exceeds 100.The following query returns only 50 rows instead of the expected 101, even though the limit is set to 101. However, it correctly returns the spec...

Unlike the Planning and Dispatching board, skills are not getting validated during manual activity assignment from the Service map.Steps to reproduce the scenario*Select a tech that don't possess the required skill to perform an activity.FSM Shell > ...