Hello Experts,We are trying to integrate S4CM (S4 Customer Managment) with IVR - Amazon Connect. Similar to Gplus adapter for Genesys, do we need adapter for Amazon Connect to integration with S4CM. Kindly provide if you have more information on this...
We all know that SAP S/4HANA Utilities for customer engagement is a simplified version of SAP CRM embedded into SAP S/4HANA. The capabilities of Utility IC Agent existing in CRM 7.x versions have been harmonized into S/4HANA Utilities for customer en...
Hello All,I am Amrit, super excited to join community officially. I have been following SAP community since many years. I started my career as ABAP developer and then moved to SAP CRM as techno-functional role especially for Utilities Industry. Looki...
