Member since ‎06-03-2018

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Hello Experts,We have a requirement where a C4C User 'A' belonging to Sales Group 'SG1' should be able to see Accounts, Visits & Calendars of another C4C user 'B' belonging to Sales Group 'SG2'. Both the Sales Groups belongs to same Sales Office & th...
SAP Service Cloud V2 offers different mechanisms to control the flow of Business process – namely Autoflow, Approval & Feedback. In this blog, we will explain the ‘Autoflow’ feature which is used to define rules specific to a business process or ent...
In Sap C4C, Agent/Business user has the option to create an incident from the same screen where they are facing the issue. This blog mentions the step-by-step process to do the same. Login to SAP Cloud for Customer (Fiori UI) and navigate to the ...
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