rmukeshgupta
Advisor
Advisor
Member since ‎04-25-2006

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  • 32 Posts
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Premise:   I had the opportunity to host Mr. Vijay Sethi (CIO, CHRO and head of CSR at the world’s largest two wheeler manufacturer – Hero Moto Corp) on a meeting and request him to share his his insights and learnings about digital transforma...
Sustainable Competitive AdvantageOne of the most fundamental pillars of any successful strategy is an organizations ability to create and sustain a competitive advantage, create a niche, business practice, product, service that only is a differentiat...
In the good old days, if we had to contact our bank or for that matter any business, we used to reach out to our phones and give them a call.The call would then be routed to a call center (usually, after about 10-15 minutes of listening to some music...
"What can be digitized, will be digitized"                                         - UnknownAll of us know and realize the online retail business is growing much faster than bricks and mortar retail business. The current generation of college kids ar...
A lot is being said and discussed about customer loyalty programs - what works and what does not.Maggie Starvish in his article titled Customer Loyalty Programs That Work, argues that customer engagement is the key in successful loyalty programs in R...