rmukeshgupta
Product and Topic Expert
Product and Topic Expert
Member since ‎2006 Apr 25

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  • 34 Posts
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  • 17 Kudos given
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The Role of a CIO is to be a Challenger

2024 Oct 18
In this post, I share how CIO's and their teams can develop the challenger mindset and how that can benefit the entire organisation: Challenge something (policy, practice, process, assumption, belief systems, behaviours) rather than someone.Be soft w...

Digital Transformation = Reimagining of the Business for the Digital Age

2022 Oct 31
Premise:   I had the opportunity to host Mr. Vijay Sethi (CIO, CHRO and head of CSR at the world’s largest two wheeler manufacturer – Hero Moto Corp) on a meeting and request him to share his his insights and learnings about digital transforma...

Building Sustained Competitive Advantage in a Networked Economy

2014 Jul 17
Sustainable Competitive AdvantageOne of the most fundamental pillars of any successful strategy is an organizations ability to create and sustain a competitive advantage, create a niche, business practice, product, service that only is a differentiat...

Future of #customer #service in a #social world

2012 Oct 09
In the good old days, if we had to contact our bank or for that matter any business, we used to reach out to our phones and give them a call.The call would then be routed to a call center (usually, after about 10-15 minutes of listening to some music...

Why the Future of Retail Will Shift to Smaller, Personal Formats

2012 Sep 12
"What can be digitized, will be digitized"                                         - UnknownAll of us know and realize the online retail business is growing much faster than bricks and mortar retail business. The current generation of college kids ar...
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