About HendrikGerdes

HendrikGerdes

In Addition to the native Business Analytics, SAP offers the option of using SAP Analytics Cloud functionalities as embedded version in C4C - "Embedded SAP Analytics Cloud".This is part of the overall SAP Strategy to have a single analytics and repor...

HendrikGerdes

This blog should serve as bundle of publicly available content and entry point around the Intelligent Sales Add-On for SAP Sales Cloud. Value proposition content: Storyboard (Why, What and How): Intelligent Selling with SAP Sales Cloud (ondemand.c...

HendrikGerdes

Export Business Object Change Logs/ History into Microsoft Excel There are many business scenarios for which you need to be able to see the change history or change logs of a document. Audit purposes is certainly one of the most important. But also f...

HendrikGerdes

This Blog has been updated and can be found via this Link: https://community.sap.com/t5/customer-relationship-management-blogs-by-sap/get-started-with-embedded-sap-analytics-cloud-in-sap-sales-amp-service/ba-p/13619380

HendrikGerdes

Hi Andrew, if there is a standard field in C4C already available and exposed you can use this of course. So you would need to check if the Private Email Address field is available. if not you can simply create your own field and use this like the sta...

HendrikGerdes

Hi Andrew, I had similar requirements with a customer using EC and C4C. we created own fields via Key User Tools (no code) for the private data. these KUT Fields can also be added and used in the C4C Interface and can be mapped on the middleware to t...

HendrikGerdes

Hi, you can create a Workflow Rule on the Ticket Object with a Field Update on Status -> Closed.Important is the timing and the condition. the timing should be "scheduled" and then be set to X Weeks after Completion.after X Weeks of completion the wo...

HendrikGerdes

Hi Dominique, first you need a separate restricted Key Figure based on the key figure "counter" and the characteristic "Quick Assessment" so that this key figure counts the number of tickets where the "quick assessment" indicator is true.this key fig...

HendrikGerdes

Hi Brad, a username or email address is needed for the identification towards the IdP provider. Here you can decide if you want to provide the username as identification (in some cases this can also be the email address) or to provide the email addr...

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Get Started with Embedded SAP Analytics Cloud in SAP Sales & Service Cloud (C4C)

Content Bundle for Intelligent Sales Add-On for SAP Sales Cloud

Export Business Object Change Logs/ History from SAP Cloud for Customer C4C

Enhance Management Reporting

Re: SF EC to C4C - Private Contact Data - Employee

Re: SF EC to C4C - Private Contact Data - Employee

Re: Automatic closure of ticket in C4C

Re: C4C report - Percentage of ticket

Re: Enhance Management Reporting in SAP Cloud for Customer (C4C) by leveraging embedded SAP Analytics Cloud (SAC)