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Hi all,
We have some custom code which sets the customer on a B2C ticket generated from an incoming email by reading the body, extracting the sender and overwriting the original customer.
The email body looks like this:
________________________...
@VanessaLi yes the SF mobile app works fine on QR code. IAS wasn't in place when we rolled the app out originally but when it was we found that we had to stick with QR code as the IP restriction prevented us moving over to username and password login...
@VanessaLi sure no problem:1. There are more details on incident 1058555/2024 if needed but screenshot attached. Essentially when it prompts you to login to the homepage using the 'get started' button we fill in our login details (we use Microsoft Az...
We use IP restriction in SF but have now found this is stopping users logging into the Teams app on the homepage tab on a mobile device as it can’t finish the login via IAS (as it tries to reach the desktop). Is there a plan to resolve this in future...
