Introducing Support Content — the additional Customer Support knowledge repository

[MarceloPinheiro]

Support Content is a curated knowledge hub that explains SAP systems from the perspective of Customer Support experts. Built from real Customer Support experience, it documents product logic, troubleshooting approaches, and recommended practices — helping you resolve issues faster and understand system behavior.

What you'll find there

Support Content provides practical information about SAP products and scenarios, including:

• Explanations of system logic and expected behavior
• Business process guidance and context
• Step‑by‑step troubleshooting guides
• Common configuration scenarios
• Frequently asked questions (FAQs)
• White papers and architecture examples
• Best practices and recommendations

Content covers a broad range of SAP offerings — from newer topics such as SAP Analytics Cloud and SAP HANA Smart Data Integration to long‑standing products such as SAP Crystal Reports, SAP Datasphere, and SAP Extended Warehouse Management (EWM) — and everything that falls under Customer Support’s scope.

How it’s used and maintained

Support Content is designed to be a practical reference for customers. Entries are linked to other SAP repositories and are frequently referenced to speed diagnosis and resolution. The repository is reviewed and updated over time, with new topics added according to demand and evolving product landscapes.

How can you share feedback?

Feedback is welcome and helps the repository stay accurate and useful. Use the platform’s comments feature on each page to:

• Report unclear or out‑of‑date information
• Suggest additional scenarios or examples
• Reference related support cases or product versions for context

You have two options to help us to improve the content:

• Feedback (anonymous): using the Feedback feature on the right-hand side of the page, where you can tell us how helpful the content is and add an optional text.
  
• Comment (need an authenticated user): you can provide your comments and be specific on which piece of the text you are referring to.
  First, select the words and click on the button:
  
  Then, you can add your comment:
  

* The Comment option will be gradually introduced on the topics. 

When commenting, include a brief description of the issue or the suggested change to help reviewers act more quickly.

Why use Support Content

• Saves time by providing authoritative explanations and troubleshooting steps
• Helps you understand root causes and expected system behavior
• Complements other SAP knowledge sources by focusing on practical, support‑driven guidance

 Explore the Support Content to find product guidance, scenario examples, troubleshooting resources, and much more, tailored to help with your support needs and make the most of your SAP landscape.

Want to know where Support Content originates? Look at this blog post.

Cheers!!
Marcelo Pinheiro
Support Content Business Owner