Hello, I have an active subscription, but I can't access all the content. At first, I thought I had a limited subscription, but I recently checked and I should have access to the live sessions and practice systems. I have my Universal ID set up with two different email addresses linked, but I don't see my S-user account, which was provided by the school when I started; so I think it might be a configuration issue. I contacted the help center days ago, and I still haven't received a response. Is it normal for them to take more than a week to reply? Could there be another reason why I can't access the content? Thank you
Bluesky
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