I purchased the two-attempt certification bundle, which includes 10 hours of practice system access. The exam attempts were provisioned and I've used one, but the practice system hours were never enabled on my account, so I can't reach the practice system at all. I have an open support case that hasn't resolved it. Is there an activation step I'm missing, or a team that handles bundle entitlements? @Margit_Wagner
Hi @Paul_Rabbideau, Thank you for reaching out and for raising this concern. If possible, could you please provide the support ticket ID ? Although I am not a member of the support team, I will gladly contact the responsible colleagues and do my best to help facilitate a resolution. Thank you in advance for your cooperation. I look forward to hearing from you. Kind regards Margit
Bluesky
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